Features
Dashboard & Analytics

AllTalk Support : Dashboard and Analytics

The Dashboard will give the user shortcut analytics and allow a user to navigate to specific pages.

  • Leads today
    This tab will show the user how many leads were uploaded for that day.

    • The user can also click on “Go to Leads” which will direct them to their contacts page.

  • New Texts
    This section will show the user how many new text messages they received for the day.

    • The user can also click on “Go to Conversations” which will direct them to their conversations page.

  • Outbound Calls
    This section will show the user how many outbound calls they have made for the day.

    • The user can also click on “Go to calls” which will direct them to their outbound calls page.

  • Outbound Calls
    This section will show the user how many inbound calls they have received for the day.

    • The user can also click on “Go to calls” which will direct them to their inbound calls page.

  • Leads in Cue
    This section will show the user how many contacts are in cue to be text from all workflows.

    • The user can also click on “Go to workflows” which will direct them to their workflows page.

  • Pipeline
    This section will show the user how many contacts were added to their pipeline that day.

    • The user can also click on “Go to pipeline” which will direct them to their Pipeline page.

  • Delivery Rate
    This section will show the user their overall delivery and reply rate for the day.

    • The user can also click on “Go to analytics” which will direct them to their page.

The Analytics page will give the user full analytics.

The analytics page will default to “today” which will show the user that day’s activity.

Inside of the analytics page, there are four metrics that are measured and displayed. There is also a display for the metrics that are measured.

Time Frames

A user can select a specified time frame to see more broad analytics.

  1. Today - This will display analytics from that current day (Default).

  2. Overall - This will display overall analytics since the first message was sent out on that user’s account.

  3. Date Rage - User can specify the dates to where they would like to see the analytics.

Inside of the analytics page, there are four metrics that are measured and displayed. There is also a display for the metrics that are measured.

  1. Delivery Rate - This will display the percentage of messages that were delivered for the specified time frame.

  2. Reply Rate - This will display the percentage of replies that were received for the specified time frame.

  3. Opt-Out Rate - This will display the percentage of contacts that opted out with the users opt out language for the specified time frame.

  4. Error Rate- This will display the percentage of errors from messages that were sent for the specified time frame.

Along with the percentage metrics, this will display the information the metrics were taken from

  1. Outbound - Total outbound messages attempted to send displayed in the analytics.

  2. Delivered - Total delivered messages displayed in the analytics.

  3. Inbound - Total inbound messages displayed in the analytics.

  4. Errors* - Total errors displayed in the analytics.

    1. USHA DNC Blocked - These are contacts blocked by the USHA Internal DNC

    2. Destination is not a mobile phone - Landline or VOIP number.

    3. Invalid messaging destination number - Invalid/Incorrect/Disconnected phone number.

    4. Not Routable - Service is disconnected.

  5. Replies - Total replies displayed in the analytics .

  6. Direct Opt Outs - Total direct opt outs displayed in the analytics.

The analytics page will also display the health of the phone number and it’s individual delivery rate.

  • Users should monitor this information and change out numbers that have very low delivery rates.
Reset PasswordConversations