AllTalk Support : Sending SMS

Prerequisites

• Ensure your account is active and you have 10DLC registration approved; without this, SMS sending is restricted.

• Log in to the AllTalk dashboard using your credentials. 

There are multiple ways to text a contact.

1. EZ Text Button

• Using the EZ text button at the top of the platform (This is available on all Screens)

• Once you have selected the EZ Text button, a pop up will appear. Enter the contact’s information. The only required information to send a message to a contact is their phone number.

2. Contacts

• Select the contact you want to send an SMS

• Enter the recipient’s number or choose from your contact list.

• Compose your message in the text box.

• Click Send or Schedule (if you want to send later).

  • Scheduling a message will allow user to send a predetermined message at a later time.

Scheduling Message

• Type in Message → Select the Schedule message button (Clock next to Send button)

• There are two options to schedule a message

1. Select one of the EZ schedule message options. These options are:

• 6 minutes

• 15 minutes

• 30 minutes

• 1 hour

2. Select specific time and date. Use can either type in the time or use the +/- to increase or decrease timeframe.

3. Click on Schedule message button

4. This will now appear in the text chat with a clock showing that it is pending.

5. There is an option to cancel the scheduled message by clicking the X after the scheduled time and date underneath the scheduled message.

Important Notes

• If sending bulk SMS, ensure your workflow is properly configured; otherwise, the system may show “in progress” incorrectly.

• For compliance, AllTalk tracks consent and opt-outs automatically (TCPA/GDPR compliance).